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Home / Shipping Policy

Risk Alert: Tariffs and Responsibilities for Shipments to the USA
 
Due to increased efforts by the U.S. government to combat tax evasion, along with fiscal and trade protection considerations and direct policy adjustments, shipments to the United States may now be subject to tariffs.
 
Please note the following:
- The information provided is for reference only. Actual charges will be based on the final customs invoice.
- Based on shipments to the U.S. from other customers, the probability of tariffs being applied is 37%. Tariffs are calculated as follows:
(Base Rate + 30%) × Declared Value
- Tariff fees are not included in the total product price or shipping cost.
 
Important Responsibilities:
1. If the buyer refuses to pay, cannot be contacted, or intentionally evades tariffs and other destination fees, we assume no responsibility for any resulting consequences.
2. We are not liable if the buyer fails to settle tariffs and other charges upon or after delivery.
3. In such cases, our company will issue a payment reminder for the outstanding fees as specified on the invoice. Payment is mandatory and not subject to negotiation.
4. No appeals or disputes will be accepted regarding this matter, as this policy is mandated by the U.S. government and cannot be altered by any country or individual.
5. Note: Sea freight orders will not incur tariffs.
 
Please handle this matter seriously to minimize potential risks and complications.
Failed Delivery Due to Incorrect Address
If a parcel isn’t delivered successfully because of an incorrect address provided by the buyer, we will not be responsible for any loss caused.
 
Shipping and Tracking
After your order has been processed by the shipping carrier, you’ll receive an email notification that it is being transported. You will then be able to track your package. Please allow up to 24 hours for updates on the shipment status.
 
Order Processing
All orders are processed Monday through Friday. Please allow 1-3 business days for processing before your order is shipped. Delivery times vary and are estimates only. Innovate Beauty is not responsible for events beyond our control.
 
Customs Seizure
If a parcel is seized by customs, it is the buyer’s responsibility to handle customs clearance. You should contact the customs office to retrieve your parcel. If you need any documents (such as an invoice) to clear customs, please feel free to contact us.
 
Delivery Delays
Innovate Beauty is not responsible for packages not delivered by the estimated date. Once the package is in the possession of the shipping carrier, we are no longer responsible. If you have any questions about shipping or delivery, please contact us at InnovateSupplier@gmail.com.
 
Stagnant Shipment Status
If the status of your parcel remains unchanged for an extended period, we recommend contacting your local FedEx/UPS/DHL office to investigate. At the same time, we will ask our shipping agent to look into the issue. Please stay in touch with us until the parcel is successfully delivered.
 
Important Notes:
 
If your tracking information indicates that your package has been delivered but you have not received it, you must contact the shipping carrier, as this is now out of our control.
 
All international customs duties are the buyer’s responsibility.
 
For FedEx Signature Release, please refer to their policy →
 
Shipping Partners
We cooperate with FedEx, UPS, DHL, and EMS.
 
Sensitive Goods

1. Safety Risks = Special Handling
Lithium batteries (fireproof packaging) | Liquids/powders (leak-proof) | Food (temperature control)
2. Strict Regulations = Higher Costs
UN38.3/MSDS certifications | Extra customs inspections
3. Limited Transport Options
Hazardous cargo space (only 5-10% capacity) | Cold chain required for food
4. 2-5X Higher Insurance
Due to explosion/leak/spoilage risks
5. Customs Delays
Liquids/powders often flagged for drug/explosive screening
6. Complex Storage Needs
Fireproof warehouses | Refrigerated facilities


Click here for full sensitive goods shipping guide →

 

As stated above, in accordance with each country's customs policies, Sensitive Goods will incur a minimum additional fee of $12 (with no upper limit) charged to the buyer, which will be included in the total shipping cost.

 
Track Your Order →
 
ALTHOUGH WE WANT TO DO THE BEST, AND WE ARE NOT PERFECT, MISTAKES CAN HAPPEN. WE WILL EVALUATE THE ISSUE AND MAKE IT RIGHT BECAUSE WE APPRECIATE THE SUPPORT AND TRUST YOU HAVE WITH US.