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Home / FAQ

FAQ | Innovate Beauty

FAQ

1
Where are you based?

A: Innovate Beauty is a China-based beauty supplier, established in 2012 and headquartered in Qingdao, China. We provide beauty products, packaging, and selected brand support solutions for customers worldwide.

2
What products do you supply?

A: We supply a wide range of beauty products, including lashes, cosmetics, packaging, beauty tools, wigs & hair, and press on nails. We offer both in-stock products and selected customization solutions depending on the product.

3
Do you offer OEM and ODM services?

A: Yes. We offer selected OEM & ODM solutions depending on the product. OEM may include logo application, branded packaging, and other available customization options. ODM solutions may include product, packaging, or design development through our production partners. MOQ, customization options, and production time vary by product.

4
Do you offer Private Label and custom packaging?

A: Yes. Private label and custom packaging solutions are available for selected products. We can support logo application, branded packaging, and different packaging options based on your requirements. Available services and MOQs vary by product.

5
What are your MOQ requirements?

A: MOQ varies depending on the product, customization requirements, and packaging. Many in-stock products are available with flexible quantities, while customized products may require a higher MOQ. Contact us with your requirements for specific MOQ information.

6
What payment methods do you accept?

A: We accept several payment methods, including PayPal, bank transfer, Visa, Mastercard, MoneyGram, and Western Union. Available payment methods may vary depending on the order and destination.

7
What shipping methods are available?

A: We work with international shipping options such as DHL, FedEx, UPS, and other carriers depending on the destination, order size, and product type. Shipping time varies by destination and shipping method. Tracking information will be provided after shipment.

8
Are customs duties and taxes included?

A: Customs duties, import taxes, and other destination charges are generally not included in the product or shipping price unless otherwise agreed. Applicable charges depend on the destination country, product type, shipment value, and local customs regulations. Buyers are responsible for any duties and taxes charged by the destination country.

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